Contact support
For questions about the app, your books, connections and your account. Clients can also reach the accountant through their usual channel.
Response times
We reply within one business day — Monday to Friday, 9:00–18:00 Sofia time, except Bulgarian public holidays.
Your engagement may set different service levels; where it does, those apply.
What to include
- The company — its name, or the part of the app address after app.vezna.ai/ — and the email address you sign in with.
- What happened — what you were doing, what you expected and what happened instead.
- When — the date and time, and any error message or a screenshot. Cover up details we don’t need to see, such as account numbers.
- For a connected assistant — which one (ChatGPT, Claude or another), roughly when, and what you asked. We can find the call in the connection log.
Don’t send passwords, app passwords, sign-in or reset links, full card numbers or personal identification numbers (ЕГН/ЛНЧ) by email. Support never needs your Vezna password to help you.
Account recovery
You forgot your password
On the sign-in page, choose Forgot your password? and enter your email address. We email you a link to choose a new password; it works for one hour. Setting a new password signs you out on your other devices.
You signed up with Google
Choose Continue with Google on the sign-in page and use the same Google account. If you no longer have access to it, email us.
Your invitation expired
Invitations are valid for 7 days. Ask the company’s owner to invite you again, or email us.
You can sign in, but a company is missing
Each company’s owner decides who can open its books. Ask the owner to invite you; accountants should contact us.
You lost access to your email address
Email us from another address. Before changing anything, we confirm your identity with the owner of the company you work for.
You think someone else used your account
Change your password on your Account page — this signs out every other session — or use Sign out everywhere else. Then email us with “Security” in the subject.
Report a security issue
If you find a vulnerability or suspect a security problem, email support@vezna.ai with “Security” in the subject. Please include the steps to reproduce it and what you think the impact is.
- Don’t access, change or delete data that isn’t yours, and stop as soon as you see other people’s data.
- Don’t degrade the service for others, and don’t use social engineering or physical attacks.
- Give us reasonable time to fix the issue before you disclose it.
We will acknowledge your report within two business days and keep you updated.
Connected assistants
To connect ChatGPT or Claude to your company’s books — or to fix a connection — see Connect ChatGPT or Claude to Vezna. To revoke a connection, open Connections in Vezna and choose Revoke, or disconnect Vezna in your assistant.
Privacy and data requests
To access, correct, export or delete personal data, email support@vezna.ai with “Privacy” in the subject. See the Privacy Policy for your rights and how we handle requests.
Legal documents: Terms of Service · Privacy Policy · Data Processing Agreement · Sub-processors